Time to Answer Your Questions
At King Watchmaking, we turn timepieces into personal statements. Explore how our bespoke craftsmanship and precision personalisation can elevate your watch.
We understand that when it comes to your timepieces, every detail matters. That’s why we’ve compiled comprehensive answers to the questions we hear most often from our community of watch enthusiasts and collectors.
Whether you’re curious about our repair process, interested in custom watch personalization, or need clarification on shipping and warranty policies, you’ll find transparent information to guide your decisions.
If you don’t find what you’re looking for, our team of horology specialists is just an email or phone call away. We’re committed to providing the knowledgeable, personalized support that King Watchmaking is known for.
King Cyrus the Great was the founder of the Persian Empire, known for his leadership, tolerance, and innovation. Our brand is inspired by his legacy of strength, vision, and timeless impact.
Our logo is the Farvahar, an ancient Persian symbol representing the soul’s journey. It stands for the core Zoroastrian values of Good Thoughts, Good Words, and Good Deeds—principles that guide everything we do.
Our 5-year warranty is in addition to your rights under the Australian Consumer Law. It covers all manufacturer faults—such as the watch stopping due to no fault of the wearer. If that happens, we will repair or replace your watch free of charge.
Please note that water damage is not covered. This is because there is no reliable way to verify if the watch exceeded 100m of equivalent pressure, or if user error (like an open crown during a shower) occurred.
An optional extended 5-year warranty (totaling 10 years) is available for purchase.
Full details can be found on our returns page, but simply put:
If you’re not completely satisfied with your watch within 45 days of receiving it, we’ll refund you in full and cover the return shipping. Just make sure the watch is in relatively new condition with complete product packaging—minor signs of wear are perfectly okay.
Each watch comes packaged in a beautifully crafted wooden watch case that reflects the care and craftsmanship of your timepiece. We’re also known to include a few personal touches—we’ll keep the rest a surprise for now.
A ‘skeleton watch’ simply describes how the movement inside the watch is presented; it is a unique style of watchmaking where the entire movement has been carefully designed to be completely and visibly exposed from both the front and back. This transparency means there’s no room for shortcuts—every single component must be crafted and finished to perfection.
It’s not just beautiful; it allows you to see every gear and spring in motion, creating a living piece of mechanical art on your wrist.
Each watch is hand-assembled in Melbourne, Australia, by our founder and chief engineer. While the parts themselves are not manufactured in-house, every single piece is carefully put together, tested, and perfected by hand, one watch at a time. It takes hours to build each one—and it shows.
All of our timepieces use mechanical-automatic movements. That means they don’t use batteries or electronics—instead, they’re powered by you. As you wear the watch, the movement of your wrist keeps it running.
You can also hand-wind the watch using the crown, which includes overwind protection for peace of mind.
With proper care, an automatic watch can last a lifetime, becoming a legacy to pass on.
The ‘100m’ (10 ATM/10 BAR) rating refers to water pressure, not literal depth. The watch is suitable for daily wear, hand washing, rain, and similar exposure. However, high-pressure activities like diving or power showers can exceed this rating momentarily.
Important: Water resistance is only effective when the crown is securely closed. If the crown is left open, the watch is no longer water-resistant. Always ensure it is fully screwed in before exposure to water.
If your watch isn’t keeping time within acceptable limits during the warranty period, we will service it for free.
Outside the warranty period, we’re still happy to help—just get in touch, and we’ll discuss service options and applicable fees.
We accept all major payment methods and also offer Buy Now, Pay Later options for your convenience. If you need help completing your order, please email us at sales@kingwatchmaking.com.au
After the trial period ends, we will repair or replace any issues covered under warranty within the warranty timeframe. If your issue falls outside of warranty terms, we’ll review it on a case-by-case basis. Please reach out to warranty@kingwatchmaking.com.au for assistance.
Simply fill out the contact form or email us at warranty@kingwatchmaking.com.au and we’ll guide you through the process.
You can reach us by filling out our contact form or by emailing sales@kingwatchmaking.com.au for general inquiries.